Fill cancellations with the waitlist

In the left menu, click “Settings”, then “Follow-ups”. Switch on “Waitlist” (1) and click “Save” (2).

Now clients see a “Join the waitlist” button on your booking page when no time suits them.

In the left menu, click “Waitlist”. The “Waiting” tab lists each client with the service, the team member they want (if any), the dates and time of day that suit them, and their note.

Tags show “Joined online” or “Added by the team”, and “Told about 1 opening” once they’ve been offered a time. “Recently closed” shows people who booked or were removed.

Click “Add” at the top right of the list.

• “Client” (1): type a name, email or phone and pick them, or click “+ New client” (give an email or a mobile number — that’s how they hear about an opening).
• “Service” and “With” (or “Anyone”).
• “From” and “To”: the dates that work for them.
• “Time of day” (2): “Any time”, “Morning”, “Afternoon” or “Evening”.
• “Note” (optional).

Click “Add” (3).

When a booking that matches is cancelled — or moved to another time or person — up to 10 people waiting for that time get a link to book it — first come, first served. Someone who was just told about an opening isn’t told about another one for 6 hours. You don’t have to do anything.

Someone joined later? Open the cancelled booking (Calendar → “List”, or Home) and click “Offer this opening to the waitlist”. It tells you how many were told — or why nobody was.

Found them a time? Click “Book” (2) on their row to open the booking form. To take someone off the list, click the bin icon at the end of their row.