Terms of Service

Effective September 25, 2026

The service

ZeloBooking lets appointment businesses take online bookings, manage their calendar, team, services and clients, collect consent forms, send reminders and publish a website. Clients use it to book with those businesses. Features vary by plan and may change as we improve the product.

Accounts

• Keep your login details secure and tell us about any unauthorized use.
• You’re responsible for what happens under your account and for your team’s access.
• Give accurate information and keep it up to date.

Businesses using ZeloBooking

• You are responsible for your services, prices, appointments and your relationship with your clients.
• You own your business and client data. You give us permission to process it to provide ZeloBooking, as described in our Privacy Policy.
• You must have a lawful basis to contact your clients, and marketing messages require their recorded opt-in. ZeloBooking records consent and honors opt-outs automatically; don’t work around those safeguards.
• Prices in ZeloBooking are for your records and reporting. ZeloBooking does not process payments between you and your clients.

Subscriptions and billing

• Paid plans are billed in advance, monthly unless stated otherwise, by our payment processor.
• Plan limits (for example staff calendars) apply as shown on our pricing page.
• You can cancel any time; your plan stays active until the end of the paid period.
• Prices may change with at least 30 days’ notice.

Acceptable use

Don’t use ZeloBooking to:

• send spam or messages to people who haven’t agreed to receive them;
• break the law or infringe anyone’s rights;
• upload malicious code, or try to access other businesses’ data or our systems;
• offer services that are illegal or that we tell you we can’t support.

We may suspend accounts that put people, carriers or the service at risk.

ZeloBooking text messaging program

Program: ZeloBooking notifications, operated by Zeloxa Labs LLC.

• Business owners and staff who add a mobile number and opt in receive account notifications, such as new bookings, cancellations, schedule changes and support replies.
• Clients who opt in when booking receive appointment confirmations and reminders from the business they booked with. Offers are sent only to clients who separately opt in to marketing messages.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time; you’ll get one message confirming you’re unsubscribed. Reply START to opt back in.
• Reply HELP for help, or email support@zelobooking.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive texts is never a condition of booking or of buying anything.
• See our Privacy Policy for how we handle mobile numbers — we never share them or opt-in data with third parties for marketing.

Availability

We work hard to keep ZeloBooking running and your data safe, but the service is provided “as is” and may occasionally be unavailable, for example during maintenance.

Liability

To the extent the law allows, we’re not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the amount you paid us for ZeloBooking in the 12 months before the claim.

Ending your account

You can close your account at any time. We may end or suspend access if these terms are seriously or repeatedly broken. After closure, we handle your data as described in the Privacy Policy.

Changes

We may update these terms. We’ll post the new version here with a new effective date and tell business customers about significant changes in advance.

Contact

Questions about these terms: support@zelobooking.com.
Zeloxa Labs LLC