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Legal · Effective October 2, 2026

Terms of Service

These terms are an agreement between you and Zeloxa Labs LLC (“we”, “us”), which provides ZeloBooking. By creating an account, using ZeloBooking or booking through it, you agree to them. If you use ZeloBooking for a business, you confirm you’re at least 18 and can accept these terms for that business, and “you” means that business too.

The service

ZeloBooking lets appointment businesses take online bookings, manage their calendar, team, services and clients, collect consent forms, send reminders and publish a website. Clients use it to book with those businesses. Features vary by plan and may change as we improve the product. Features marked “coming soon” aren’t available yet, and features marked as a preview or beta may change or be withdrawn.

Accounts

  • Keep your login details secure and tell us about any unauthorized use.
  • You’re responsible for what happens under your account, for the team members you invite and the access you give them.
  • Give accurate information and keep it up to date.

Businesses using ZeloBooking

  • You are responsible for your services, prices, appointments, policies and your relationship with your clients. You are the provider of your services; we are not a party to your bookings.
  • Prices in ZeloBooking are for your records and reporting. ZeloBooking does not process payments between you and your clients, and isn’t responsible for collecting them.
  • You must have a lawful basis to contact your clients, and marketing messages require their recorded opt-in. ZeloBooking records consent and honors opt-outs automatically; don’t work around those safeguards. You’re responsible for the content of the emails and texts you send, including following anti-spam laws such as CAN-SPAM.
  • You’re responsible for the information you publish (your website, policies and legal pages, including the ones ZeloBooking helps you create — review them and adapt them to your business) and for giving your clients any notices your laws require.

Your data and your clients’ data

  • You own your business and client data. You give us permission to host, copy, process and display it only to provide and secure ZeloBooking for you, as described in our Privacy Policy.
  • For personal information about your clients, you are the controller (the “business”) and we act as your processor and service provider. We process it only to provide the service and on your instructions (these terms and your settings); we don’t sell or share it, we don’t use it for our own purposes or combine it with other data except as the law allows a service provider to, and we keep it confidential. Our people who access it are bound to confidentiality. We use the subprocessors listed in our Privacy Policy and will update that list before adding new ones. We’ll help you respond to your clients’ privacy requests, notify you without undue delay of a security incident affecting your data, and delete or return it when your account ends, as described below.
  • You confirm you have the right to give us your clients’ information and that you’ve given them any notices and obtained any consents the law requires.
  • No health records under HIPAA. ZeloBooking isn’t designed to store protected health information under HIPAA, and we don’t sign business associate agreements. If you are a HIPAA covered entity (for example a medical practice or some med spas), don’t use ZeloBooking for protected health information. Collect only the health-related answers you actually need in intake forms, and follow any state health-data laws that apply to you.
  • Don’t put payment card numbers, government ID numbers or passwords into notes, forms or messages.

Free plan and the Salon trial

  • The Free plan has no charge and no time limit; its features and limits can change.
  • New businesses get the Salon plan free for 14 days, without a card. We email you 3 days before it ends. When it ends, you move to the Free plan automatically unless you choose a paid plan — you are never charged for the trial, and your booking page, website and clients keep working. Paid usage such as texts and AI minutes isn’t included in the trial and uses your credits. One trial per business owner.
  • Moving to a smaller plan (the trial ending, or cancelling or changing a paid plan) never deletes your data. What the new plan doesn’t include is paused: team members over its staff-calendar limit stop taking online bookings (bookings already made are kept), consent and intake forms over its limit are paused, and features it doesn’t include stop until you upgrade. Your own domain keeps working for 14 days, then visitors are sent to your free address. Choosing a plan that includes them brings them back.

Paid plans, automatic renewal and cancellation

  • Automatic renewal. Paid plans are subscriptions billed in advance, monthly or yearly as you choose at checkout, through our payment processor (Stripe). Your plan renews automatically at the end of each period, for the same length, and we charge the card on file at the then-current price until you cancel. The price, billing period and renewal date are shown at checkout and in Settings → Plan & billing.
  • Cancel online at any time. Go to Settings → Plan & billing → Invoices & billing and choose cancel, or email support@zelobooking.com. Cancellation stops the next renewal; your plan stays active until the end of the period you’ve paid for, then your business moves to the Free plan.
  • Yearly plans. Before a yearly plan renews, we email you a reminder with the renewal date, the price and how to cancel.
  • Changing plans. Upgrades and downgrades take effect as shown at the time of the change, and our payment processor adjusts (prorates) the charge for the rest of the period.
  • Discounts. Launch offers (for example a founding-business discount) apply only for the period stated when you sign up; after that the regular price applies.
  • Failed payments. If a payment fails, we and our payment processor will retry it and tell you. If it still can’t be collected, your business moves to the Free plan.
  • Price changes. We may change prices for new customers at any time. For existing customers we keep your plan price for at least 12 months after a change is announced and give you at least 30 days’ notice by email before a new price applies to you; you can cancel before it does.
  • Taxes. Prices don’t include taxes unless stated. You’re responsible for any sales, use or similar taxes, which we may add to your bill where the law requires.
  • Refunds. Subscription fees are non-refundable, including for partly used periods, except where the law requires a refund or we tell you otherwise in writing (for example a billing error we caused). If you accidentally start a second plan subscription while your current one is running, we automatically cancel the newer one and refund what it charged; your current subscription stays as it is.

Website templates (one-time purchases)

  • Some website templates are free. Others are a one-time purchase (currently $19–$49) per business, shown before you buy; every template is included on the Pro plan. A purchase isn’t a subscription and doesn’t renew.
  • Buying a template gives your business a non-exclusive, non-transferable licence to use that design for your own website on ZeloBooking for as long as you have a ZeloBooking account. It doesn’t let you resell, share or use the design outside ZeloBooking. Your own content stays yours. Photos included with a template are licensed from their providers and may be used only as part of your ZeloBooking website.
  • Purchases are final and non-refundable, except where the law requires a refund, or if you were charged by mistake and tell us within 30 days at support@zelobooking.com. If you pay again for a template your business already owns, we refund that second payment automatically and your first purchase stays. If a purchase is refunded or the payment is reversed (for example a chargeback), the licence ends: the template is locked again and you agree to switch your website to another design.
  • Templates included with Pro are included while you’re on that plan. If you leave it, templates you haven’t bought are locked again for new use; the design already on your website isn’t removed.

Phone, text & AI credits

  • Phone numbers, carrier fees, calls, texts, voicemails, AI receptionist minutes and AI images beyond your plan’s included allowance are paid from a prepaid balance (“credits”), at the prices shown in Settings → Plan & billing. Plans include only the allowance shown for them. Some of these features are coming soon.
  • The first load is at least $20. Credits are prepaid use of the service, not a deposit, gift card or stored-value account; they don’t expire while your account is open, can’t be transferred or exchanged for cash, and aren’t refundable except where the law requires, or if we close the service or close your account without cause — then we refund the unused balance.
  • Calls are charged per started minute. Usage that already happened (for example a call that ended) may take the balance slightly below zero; new paid usage then stops until you add credit. If a credit payment is refunded or charged back, that credit is taken back too. Monthly fees are taken from the balance; if it can’t cover them we’ll tell you.
  • Credit prices may change with at least 30 days’ notice. Taxes may apply.

ZeloBooking text messaging program

Program: ZeloBooking notifications, operated by Zeloxa Labs LLC.

  • Business owners and staff who add a mobile number and opt in receive account notifications, such as new bookings, cancellations, schedule changes and support replies.
  • Clients who opt in when booking receive appointment confirmations and reminders from the business they booked with. Offers are sent only to clients who separately opt in to marketing messages.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out at any time; you’ll get one message confirming you’re unsubscribed. Reply START to opt back in.
  • Reply HELP for help, or email support@zelobooking.com.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive texts is never a condition of booking or of buying anything.
  • See our Privacy Policy for how we handle mobile numbers — we never share them or opt-in data with third parties for marketing.

Business phone, texting and your responsibilities

If you use ZeloBooking to text or call your clients (your business number, the browser phone or the AI receptionist), you are the sender and caller, and you agree to:

  • follow the laws and carrier rules that apply to you, including the Telephone Consumer Protection Act (TCPA), the National Do Not Call Registry, state telemarketing, recording and privacy laws, and CTIA and carrier (A2P 10DLC) messaging rules;
  • text only people who gave you consent, keep proof of it, honor STOP and do-not-call requests right away, and never use bought, rented or shared lists;
  • place calls one at a time by a person — no robocalls, prerecorded messages or cold telemarketing — and never send prohibited content (for example sex, hate, alcohol, firearms, tobacco or cannabis, gambling or debt collection);
  • give accurate details for carrier registration; carriers may review, restrict or reject your registration or messages, and registration fees aren’t refundable once submitted.

Emergency calls (911). 911 works from the ZeloBooking phone: calls go to the local emergency dispatcher with the street address you registered for your business, are never blocked or charged, and your team is alerted when one is made. Because the phone runs in a web browser, dispatchers receive that registered address wherever the caller actually is — anyone not at the business must call 911 from a mobile. 911 needs a working internet connection and power, so keep another way to call. Keep your business address accurate and tell everyone who uses the phone.

Recording and AI. Calls with your team aren’t recorded. Voicemails are recorded and transcribed, and callers are told before they leave one. The AI receptionist tells callers it’s an automated assistant, says the call is transcribed (and recorded, if you turn that on) and asks whether that’s okay — if the caller says no, it ends the call without collecting anything. Don’t remove these notices, and turn on recording only where the law allows it.

You’re responsible for the messages you send and calls you make, and you agree to defend and indemnify Zeloxa Labs LLC against claims arising from them or from your breach of this section. We may pause texting or calling for an account that puts people, carriers or the service at risk.

Your phone number

  • Your number is yours. You can move (port) it to another carrier at any time, even with an unpaid balance — we won’t block or delay a move, and we’ll give your new carrier the details it needs. Settings → Text messaging shows them.
  • You can bring an existing number to ZeloBooking. You confirm you’re the account holder or authorized by them, that the details match your current carrier’s records, and that the account holder will sign the authorization. The porting fee is refunded if the move is rejected, expires or is cancelled; carriers set the final move date.
  • If monthly number fees stay unpaid for 60 days after at least two notices, we may release the number. We’ll never release it while a move to another carrier is in progress, and you can move it away at any point before then.

Consent forms and e-signatures

ZeloBooking lets you send forms that clients sign electronically. Before signing, clients agree to sign electronically, and we keep a sealed copy with the time, the signer’s details and a fingerprint (hash) of exactly what was signed. You decide what your forms say and whether they meet the rules for your services; we don’t give legal advice and don’t guarantee that a form is enforceable for your purpose.

AI features

Some features use AI — for example the Ask Zelo help assistant, writing social media captions and graphics, and the AI phone receptionist (when available). AI output can be wrong or incomplete: check it before you rely on it or publish it, and you’re responsible for what you publish or send. Don’t rely on AI features for legal, medical or emergency matters.

Support and live help

Live help. Our support team can see your ZeloBooking tab only after someone on your team presses Allow, and can click, scroll or type in it only after a second Allow; you can stop at any time. Live help sessions are recorded only when the request you’re asked to allow says so (see our Privacy Policy), and owner-only steps — such as passwords, billing, publishing your website and exporting or deleting client data — stay with you: support can’t do them. Changes made while support has control are logged; you remain responsible for your account, so check anything important support changes for you.

Your website and content

  • You keep ownership of the content you add (text, photos, videos, logos). You give us a licence to host, copy, adapt (for example resize images) and display it to run your website and the service, until you remove it or your account ends.
  • You confirm you have the rights to everything you upload, and that it doesn’t infringe anyone’s rights, isn’t misleading (including fake reviews, ratings or labels) and follows the law, including accessibility law for your own photos and videos (add alt text and captions).
  • Code, widgets and custom styles you add to your website run at your own risk; you’re responsible for what they do and for their providers’ terms.
  • Using your own domain requires that you control it; we aren’t responsible for your domain registration or DNS provider.
  • We may remove content that breaks these terms or the law, or that we receive a valid legal notice about. To report content that infringes your copyright, email support@zelobooking.com with the details the Digital Millennium Copyright Act requires.

Acceptable use

Don’t use ZeloBooking to:

  • send spam or messages to people who haven’t agreed to receive them;
  • break the law or infringe anyone’s rights, or mislead or harass anyone;
  • upload malicious code, probe or overload our systems, scrape the service, or try to access other businesses’ data;
  • resell or provide ZeloBooking to others without our written permission;
  • offer services that are illegal or that we tell you we can’t support.

We may suspend accounts that put people, carriers or the service at risk.

Third-party services

ZeloBooking works with services run by others — for example Stripe for payments, Google and Microsoft calendars, carriers and other tools you choose to connect. Their own terms apply to your use of them, and we aren’t responsible for their availability or actions.

Our service and feedback

ZeloBooking, its software, designs and templates belong to Zeloxa Labs LLC and its licensors. We give you a limited, non-exclusive, non-transferable right to use ZeloBooking under these terms while your account is active. If you send us ideas or feedback, we may use them without any obligation to you.

Ending your account

  • You can stop using ZeloBooking and ask us to close your account at any time by emailing support@zelobooking.com (cancel any paid plan first). We may suspend or end access if these terms are seriously or repeatedly broken, if payment isn’t made, or if required by law; where reasonable we’ll warn you first.
  • Before your account closes you can download individual client data in the app, and you can ask us for an export of your business data. After closure we keep your data for up to 90 days in case you change your mind, then delete or de-identify it, as described in the Privacy Policy.
  • Sections that by their nature should survive (for example payments owed, licences you gave us for records we must keep, disclaimers, limits of liability, indemnity and disputes) continue after your account ends.

Availability and disclaimers

We work hard to keep ZeloBooking running and your data safe, but the service is provided “as is” and “as available” and may occasionally be unavailable, for example during maintenance or because of a provider outage. To the extent the law allows, we disclaim all warranties not stated in these terms, including merchantability, fitness for a particular purpose and non-infringement, and we don’t promise that bookings, reminders, texts, emails or calls will always be delivered or delivered on time. Keep your own records of important appointments.

Limitation of liability

To the extent the law allows, neither we nor our suppliers are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, clients or data, even if we were told they were possible. Our total liability for all claims relating to ZeloBooking is limited to the greater of the amount you paid us for ZeloBooking in the 12 months before the claim and $100. These limits don’t apply where the law doesn’t allow them, for example to liability for fraud or for death or personal injury caused by negligence.

Indemnity

If you use ZeloBooking for a business, you agree to defend and indemnify Zeloxa Labs LLC and its people against claims, losses and costs (including reasonable legal fees) arising from your services, your content, your messages and calls, your use of your clients’ information, or your breach of these terms or the law.

Disputes and governing law

If you have a concern, please contact us first at support@zelobooking.com — most issues can be solved quickly, and we’ll both try in good faith for 30 days before starting a formal claim. These terms are governed by the laws of the state in which Zeloxa Labs LLC is organized and by applicable United States federal law, without regard to conflict-of-law rules. Any claim that isn’t resolved informally must be brought in the state or federal courts for the county of Zeloxa Labs LLC’s principal place of business, and both of us agree to those courts’ jurisdiction. If you’re a consumer, nothing in this section takes away rights or protections that your local consumer law gives you and that can’t be waived by agreement.

If you book as a client

Booking through ZeloBooking is free for clients. Your appointment is with the business, which is responsible for its services, prices, policies and how it uses your information — please contact it with questions. We provide the booking software and aren’t responsible for the business’s services. Use ZeloBooking only for genuine bookings with your own contact details.

Changes to these terms

We may update these terms. We’ll post the new version here with a new effective date and tell business customers about significant changes by email or in the app at least 30 days before they take effect, unless a change is needed sooner for legal or security reasons. If you keep using ZeloBooking after a change takes effect, the new terms apply; if you don’t agree, you can cancel and close your account.

General

These terms and the policies they mention are the whole agreement between us about ZeloBooking. If a part can’t be enforced, the rest still applies. Not enforcing a part isn’t a waiver of it. You may not transfer these terms without our written consent; we may transfer them as part of a merger, acquisition or sale of our business. Neither of us is responsible for delays caused by events outside our reasonable control. We may send notices to the email address on your account.

Contact

Questions about these terms: support@zelobooking.com. Privacy: privacy@zelobooking.com.
Zeloxa Labs LLC