Website messages and the inbox

In the left menu, click “Inbox” (1) — the tray icon under Communication. A number on it shows unread messages.

The list on the left shows each message with the person’s name, the service they asked about and the first lines. New ones have a dot. Click a message (2) to read it on the right.

At the top you see who wrote, when, and which page of your website they used. Below: their email, phone and the service they asked “About”, then their full message.

A green “Opted in to offers by email” tag means they ticked the box to hear about offers. We email them a link to confirm; once they tap it, they appear in your Subscribers list.

Pick how to answer:

• “Reply by email” (1) opens your email app with their address, a subject and their message quoted underneath — just write your answer.
• “Call” (2) rings them — from your business number once the browser phone is on, otherwise through this device’s phone app.
• “Text from my phone” (3) opens the messaging app on this device, so the text comes from your own phone number.

Opening a message marks it read. Click “Mark unread” to flag it again for later.

When it’s handled, click “Archive” (1). It moves out of the inbox into the “Archived” folder (2) at the top of the list. Open Archived and click “Move to inbox” to bring it back.

Scroll down to “Also send to my email” (or click “Set up forwarding” at the top of the Inbox). Type your address in the box (1) and click “Add & send verification” (2).

We email that address a link — nothing is forwarded until you click it (the link works for 24 hours). After that, every new website message is copied there, and if you reply from your email it goes straight to the client.