New here?
Your pet’s first spa day, made easy
How to get ready, what happens on the day and the questions new pet parents ask most.
Before you come in
- Walk
- A short stroll before drop-off
- Notes
- Tell us about nerves or allergies
- Papers
- Bring any vet records you have
What happens on the day
Drop-off only takes a few minutes: tell us about your pet and how you’d like them to look, and we’ll take it from there.
A first groom is all about good feelings — gentle handling, plenty of praise and a break whenever they need one. We’ll let you know when they’re ready to go home.
Questions new pet parents ask
When is my puppy ready for a first groom?
Check with your vet first. After that, a short, gentle visit — a bath, brush and nail tidy — is a lovely way to get them used to grooming early.
What should I tell you when I book?
Their breed, age and coat, plus anything we should be gentle around — nerves, allergies or sore spots. The more we know, the calmer the groom.
What if my dog’s coat is matted?
Mats can be uncomfortable to brush out. We’ll check the coat first and talk you through the kindest option before we start.
How often should my pet be groomed?
It depends on breed, coat and lifestyle. Your groomer can suggest a routine that keeps your pet comfortable between visits.
Can I change or cancel my booking?
Yes — use the link in your confirmation email. It only takes a moment.
Book their first groom
Choose a service and a time that suits you — we’ll take it from there.
Book a first groom