First-visit guide

Before, during and after your fitting

Everything to know for a comfortable first appointment — and simple habits that keep your set looking fresh.

Your first appointment

Here’s exactly what happens, so you can relax from the moment you arrive.

Should I come with clean lashes?

Yes, please — arrive without mascara or eye makeup so we can begin straight away.

Can I wear contact lenses?

Glasses are more comfortable on the day, as your eyes stay closed for most of the appointment.

Can I bring a reference photo?

Please do. Screenshots help us understand the look you love — we’ll tailor it to your eyes.

What if my eyes are sensitive?

Mention it when you book or at your consultation, and we’ll talk through the options with you.

When can my lashes get wet?

Keep them dry for the first day so everything can set. After that, cleanse gently as part of your routine.

How do I clean my extensions?

Use an oil-free cleanser and a soft brush a few times a week, then brush them through with a clean spoolie.

Can I wear mascara?

Skip it on extensions — it clumps and shortens the life of a set. You won’t miss it.

What should I avoid?

Oil-based products around the eyes, rubbing, pulling and sleeping face-down.

How do I keep laminated brows in shape?

Keep them dry for a day, then brush them up each morning so they set the way you like them.

Can I remove extensions myself?

Please don’t — book a removal and we’ll take them off gently, without pulling on your natural lashes.

Book your next fill before your set starts to thin — it only takes a minute online.